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UAD Impressive in Support [message #99173] Tue, 10 June 2008 20:42 Go to previous message
Ted Gerber is currently offline  Ted Gerber   
Messages: 705
Registered: January 2009
Senior Member
Maybe some of you have already experienced this, but I haven't.

My UAD-1 card that I purchased in 2003 went South last week,
disappearing from the UAD Meter config (though it still showed up
in Apple System Profiler). I called tech support, described the
problem, and asked what I could do. They told me the card needed
to be replaced.

How much? Nothing. No cost.

I picked up a new one from the Canadian Distributor here in Toronto today
and installed it, re-authorized the plugins (plus got a few new extra ones
'cause the card is a newer configuration)and away we go.

Very nice that a piece of Computer gear has a lifetime
warranty, and I get an upgrade for free 5 years later.

Ted
 
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