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OT:Customer service [message #89343]

Wed, 05 September 2007 09:13

EK Sound

Messages: 939
Registered: June 2005

Senior Member

So... when we got the PTHD rig last year, we also bought a Glyph
FW800 Raid0 500GB table top drive to use as a way to move sessions
to/from other studios and for back-up. Anyway, I went to fire up the
system the other day and the drive just sat there and flashed at me...
not good. I call Glyph as it's under warranty... a human answers the
phone, and passes me to another human who gives me an RA number. I
Fedex the drive off. I get a phone call from Raymond the tech, 3
hours after Fedex reports they delivered the drive... one of the hard
drives was dead. Raymond had removed the controller board from the
good drive and installed it in the dead drive, cloned the dead drive,
reinstalled the controller board into the good drive and reassembled
the unit. No data lost and it's ready to ship back.... in 3 hours.

Buy stuff from these people... I know I will again.

David.

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Re: OT:Customer service [message #89344 is a reply to message #89343]

Wed, 05 September 2007 11:09

Robert

Messages: 127
Registered: May 2007

Senior Member

Wow, pretty slick....!!!

"EK Sound" <askme@nospam.com> wrote in message news:46ded71f@linux...
> So... when we got the PTHD rig last year, we also bought a Glyph FW800
> Raid0 500GB table top drive to use as a way to move sessions to/from other
> studios and for back-up. Anyway, I went to fire up the system the other
> day and the drive just sat there and flashed at me... not good. I call
> Glyph as it's under warranty... a human answers the phone, and passes me
> to another human who gives me an RA number. I Fedex the drive off. I get
> a phone call from Raymond the tech, 3 hours after Fedex reports they
> delivered the drive... one of the hard drives was dead. Raymond had
> removed the controller board from the good drive and installed it in the
> dead drive, cloned the dead drive, reinstalled the controller board into
> the good drive and reassembled the unit. No data lost and it's ready to
> ship back.... in 3 hours.
>
> Buy stuff from these people... I know I will again.
>
> David.

Report message to a moderator

Re: OT:Customer service [message #89360 is a reply to message #89343]

Thu, 06 September 2007 08:01

Messages: 1124
Registered: July 2005

Senior Member

Welll.........OK then!!!

;o)

"EK Sound" <askme@nospam.com> wrote in message news:46ded71f@linux...
> So... when we got the PTHD rig last year, we also bought a Glyph FW800
> Raid0 500GB table top drive to use as a way to move sessions to/from other
> studios and for back-up. Anyway, I went to fire up the system the other
> day and the drive just sat there and flashed at me... not good. I call
> Glyph as it's under warranty... a human answers the phone, and passes me
> to another human who gives me an RA number. I Fedex the drive off. I get
> a phone call from Raymond the tech, 3 hours after Fedex reports they
> delivered the drive... one of the hard drives was dead. Raymond had
> removed the controller board from the good drive and installed it in the
> dead drive, cloned the dead drive, reinstalled the controller board into
> the good drive and reassembled the unit. No data lost and it's ready to
> ship back.... in 3 hours.
>
> Buy stuff from these people... I know I will again.
>
> David.

Report message to a moderator

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