Home » The PARIS Forums » PARIS: Main » What's up with Dell?
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| Re: What's up with Dell? [message #84714 is a reply to message #84711] |
Thu, 17 May 2007 11:02   |
Aaron Allen
Messages: 1988
Registered: May 2008
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Senior Member |
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FWIW, the problems I've seen are that the financial services are heartless
and uncaring, and they have pulled this kind of nonsense before. I have a
client that will 'never' do Dell again, even if it costs more to go
elsewhere because of the treatment she recieved on a server purchase for her
small business. The machines are fine, the support, depending on what level
you bought can range from "what did you just say, sorry I can't understand
Hindu" to "absolutely beautiful". Bottom line is if you buy the cheap
support, you get India. This model has options, so it's really incumbent
upon the purchaser if they don't want India to buy a better plan. The
repair varies greatly because they contract to local businesses - which I
think is a great model because it speeds things up, they have criteria that
the local shops must meet, and that employs local workers in each city, town
and state.
AA
"James McCloskey" <excelsm@hotmail.com> wrote in message
news:464c6b8a$1@linux...
>
> Hopefully Michael Dell can get them straitened out again.
>
> http://apnews.excite.com/article/20070517/D8P646980.html
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| Re: What's up with Dell? [message #84720 is a reply to message #84714] |
Thu, 17 May 2007 12:14 |
TCB
Messages: 1261
Registered: July 2007
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Senior Member |
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If you get the super high end server support, it's spectacular. I once had
a drive fail in a RAID 5 array on a dataserver about 3.15 on a Friday afternoon.
I had a replacement drive (that the guy offered to install for me) within
an hour and the support tech gave me his CELL PHONE NUMBER in addition to
his department, direct line, and supervisor. I was done in time to make happy
hour.
Of course we pay many thousands of dollars for a few incidents per year like
this, but our goal is to be a 'five nines' shop and that doesn't come cheap.
TCB
"Aaron Allen" <know-spam@not_here.dude> wrote:
>FWIW, the problems I've seen are that the financial services are heartless
>and uncaring, and they have pulled this kind of nonsense before. I have
a
>client that will 'never' do Dell again, even if it costs more to go
>elsewhere because of the treatment she recieved on a server purchase for
her
>small business. The machines are fine, the support, depending on what level
>you bought can range from "what did you just say, sorry I can't understand
>Hindu" to "absolutely beautiful". Bottom line is if you buy the cheap
>support, you get India. This model has options, so it's really incumbent
>upon the purchaser if they don't want India to buy a better plan. The
>repair varies greatly because they contract to local businesses - which
I
>think is a great model because it speeds things up, they have criteria that
>the local shops must meet, and that employs local workers in each city,
town
>and state.
>
>AA
>
>
>"James McCloskey" <excelsm@hotmail.com> wrote in message
>news:464c6b8a$1@linux...
>>
>> Hopefully Michael Dell can get them straitened out again.
>>
>> http://apnews.excite.com/article/20070517/D8P646980.html
>
>
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| Re: What's up with Dell? [message #84750 is a reply to message #84714] |
Fri, 18 May 2007 03:42 |
xpam_mark
Messages: 126
Registered: March 2007
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Senior Member |
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I'm withya on the I-support thing Aaron. My wifes Inspiron went tu twice.
The tech answered with such Swaharian swank that I literally had to get a
threepeat of every word, separated by air space to understand the dude --
who called himself "Jimmy." Right.... JIMMY... and you live on Iowa Street
in Ferndale, India.
Never again... bye Dell, so long, happy 'trials' support 'gurus'.
WMW
"Aaron Allen" <know-spam@not_here.dude> wrote in message
news:464c9a42@linux...
> FWIW, the problems I've seen are that the financial services are heartless
> and uncaring, and they have pulled this kind of nonsense before. I have a
> client that will 'never' do Dell again, even if it costs more to go
> elsewhere because of the treatment she recieved on a server purchase for
> her small business. The machines are fine, the support, depending on what
> level you bought can range from "what did you just say, sorry I can't
> understand Hindu" to "absolutely beautiful". Bottom line is if you buy the
> cheap support, you get India. This model has options, so it's really
> incumbent upon the purchaser if they don't want India to buy a better
> plan. The repair varies greatly because they contract to local
> businesses - which I think is a great model because it speeds things up,
> they have criteria that the local shops must meet, and that employs local
> workers in each city, town and state.
>
> AA
>
>
> "James McCloskey" <excelsm@hotmail.com> wrote in message
> news:464c6b8a$1@linux...
>>
>> Hopefully Michael Dell can get them straitened out again.
>>
>> http://apnews.excite.com/article/20070517/D8P646980.html
>
>
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| Re: What's up with Dell? [message #84760 is a reply to message #84750] |
Fri, 18 May 2007 06:50 |
Aaron Allen
Messages: 1988
Registered: May 2008
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Senior Member |
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In cases like that, I either ask for the manager (and they will get him IME)
or hang up and call back. Used to be in the consumer channels never call
after 3 PM central standard because it was a guarantee you'd get India, not
sure if that's still the case or not.
AA
"W. Mark Wilson" <xpam_mark@avidrecording> wrote in message
news:464d8493@linux...
> I'm withya on the I-support thing Aaron. My wifes Inspiron went tu twice.
> The tech answered with such Swaharian swank that I literally had to get a
> threepeat of every word, separated by air space to understand the dude --
> who called himself "Jimmy." Right.... JIMMY... and you live on Iowa
> Street in Ferndale, India.
>
> Never again... bye Dell, so long, happy 'trials' support 'gurus'.
>
> WMW
>
> "Aaron Allen" <know-spam@not_here.dude> wrote in message
> news:464c9a42@linux...
>> FWIW, the problems I've seen are that the financial services are
>> heartless and uncaring, and they have pulled this kind of nonsense
>> before. I have a client that will 'never' do Dell again, even if it costs
>> more to go elsewhere because of the treatment she recieved on a server
>> purchase for her small business. The machines are fine, the support,
>> depending on what level you bought can range from "what did you just say,
>> sorry I can't understand Hindu" to "absolutely beautiful". Bottom line is
>> if you buy the cheap support, you get India. This model has options, so
>> it's really incumbent upon the purchaser if they don't want India to buy
>> a better plan. The repair varies greatly because they contract to local
>> businesses - which I think is a great model because it speeds things up,
>> they have criteria that the local shops must meet, and that employs local
>> workers in each city, town and state.
>>
>> AA
>>
>>
>> "James McCloskey" <excelsm@hotmail.com> wrote in message
>> news:464c6b8a$1@linux...
>>>
>>> Hopefully Michael Dell can get them straitened out again.
>>>
>>> http://apnews.excite.com/article/20070517/D8P646980.html
>>
>>
>
>
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