| chuck duffy cancels his efax account [message #92860] |
Mon, 19 November 2007 10:26  |
chuck duffy
Messages: 453
Registered: July 2005
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Senior Member |
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The only way to cancel an efax account is via interactive chat. Odd, but here
goes the transcript:
{Megan F.} Hello, Chuck. Welcome to j2 Global online support. I am Megan,
your online Live Support Representative. How may I assist you?
{chuck duffy} Hi, I would like to cancel my service, number ####. Not because
of a problem, but because I don't need the service anymore:-)
{Megan F.} I'm sorry to hear that you wish to cancel. Could you please provide
me your PIN for verification?
{chuck duffy} sure
{chuck duffy} ###
{Megan F.} Thank you for providing your information. Please give me a moment
while I go through your records. In the meantime, please type the number
corresponding to your reason for cancellation:
1) Moving to another provider
2) Bought a Fax machine
3) Business or role changed
4) Short term project completed
5) Financial reasons
6) Problems with Faxing or Billing
7) Dissatisfied with Quality of service
8) Too Costly
{chuck duffy} none of the above - haven't received a fax in over a year :-)
{Megan F.} In the current situation as a special consideration, we will waive
off the monthly fee for two months. You can use the fax service with no monthly
fee for the next two billing cycles. Please feel free to contact us at any
time. This way you will be able to keep your local fax number, which will
enable you to send and receive any pending faxes with your number.
{Megan F.} Your eFax account will be credited with $33.90 so that you may
utilize our services without being billed our monthly fee for the next two
billing cycles.
{Megan F.} Since you will not be charged any monthly fee for the next two
months you may keep the account till then. If at all you find that you need
our services during this period, then you will still have the account. If
however, you still feel that you do not have any use for our services by
the end of the two months credit period, then you can always contact us back
anytime. Would you like that?
{chuck duffy} not, really :-) I haven't recevied a fax in over a year
{chuck duffy} all my customers send via pdf in email now
{Megan F.} If you wish we change you fax format to EFX from PDF. I do understand
that you are not using the service much. I suggest you to use the service
for another 2 months as you will not be charged any monthly fee for this
period.
{Megan F.} As a goodwill gesture for our further association, I would also
provide you with an additional gift usage balance of $10.00 with which you
can send up to 100 pages of faxes for free (per page per minute within US
& Canada).
{chuck duffy} Honestly, it's not the format, and you run a great service,
but I just don't have a need for it.
Thanks but I would like to cancel now...
{Megan F.} Okay. I will cancel your account immediately.
{Megan F.} I'm sorry that you are leaving eFax. At eFax, we are continuously
improving our products and services. Please do consider us if your faxing
needs should change in the future.
{chuck duffy} Thanks
{Megan F.} Is there anything else, I can assist you with?
{Megan F.} It was my pleasure assisting you.
{Megan F.} Thank you for contacting j2 Global Online Support, I hope you
found our session helpful.
Good-bye and take care!
{chuck duffy} I definitely will, and thank you!
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