Home » The PARIS Forums » PARIS: Main » Nice new Motus 828 mk III Interface..
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| Re: Nice new Motus 828 mk III Interface.. [message #96253 is a reply to message #96232] |
Sat, 23 February 2008 22:07   |
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Nope..Quite the opposite.. They really push Motu stuff like they do Digi stuff..
Chris Ludwig <chrisl@adkproaudio.com> wrote:
>HI Lamont,
>Easy to to do in the numbers game of warranties. I'm sure with the sales
>volume they do they can easily handle the loss on a few MOTU units.
>I bet the salesman use a MOTU warranty issue as a chance to sell their
>customer another product. :)
>
>
>Chris
>
>
>lamont wrote:
>> I don't chris..sweetwater warrants motu stuff much longer than 90 days..
>>
>> Chris Ludwig <chrisl@adkproaudio.com> wrote:
>>
>>> HI Neil,
>>> 90 day warranty and you have to pay a 79.00 fee minimum for replace or
>>> repair past that.
>>>
>>> Chris
>>>
>>>
>>> Neil wrote:
>>>
>>>> Chris Ludwig <chrisl@adkproaudio.com> wrote:
>>>>
>>>>
>>>>> HI Lamont,
>>>>> All that and still the worst support and worst warranty in the business.
>>>>>
>>>>>
>>>> What's that... they give you a "waiver warranty"?
>>>> (meaning, the warranty's good for as long as you can see the
>>>> salesman waving in your rear-view mirror as you're driving
>>>> away from the store).
>>>>
>>>> :)
>>>>
>>>>
>>> --
>>> Chris Ludwig
>>> ADK
>>> chrisl@adkproaudio.com <mailto:chrisl@adkproaudio.com>
>>> www.adkproaudio.com <http://www.adkproaudio.com/>
>>> (859) 635-5762
>>>
>>
>>
>
>--
>Chris Ludwig
>ADK
>chrisl@adkproaudio.com <mailto:chrisl@adkproaudio.com>
>www.adkproaudio.com <http://www.adkproaudio.com/>
>(859) 635-5762
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| Re: Nice new Motus 828 mk III Interface.. [message #96254 is a reply to message #96232] |
Sat, 23 February 2008 22:08 |
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Nope..Quite the opposite.. They really push Motu stuff like they do Digi stuff..
Chris Ludwig <chrisl@adkproaudio.com> wrote:
>HI Lamont,
>Easy to to do in the numbers game of warranties. I'm sure with the sales
>volume they do they can easily handle the loss on a few MOTU units.
>I bet the salesman use a MOTU warranty issue as a chance to sell their
>customer another product. :)
>
>
>Chris
>
>
>lamont wrote:
>> I don't chris..sweetwater warrants motu stuff much longer than 90 days..
>>
>> Chris Ludwig <chrisl@adkproaudio.com> wrote:
>>
>>> HI Neil,
>>> 90 day warranty and you have to pay a 79.00 fee minimum for replace or
>>> repair past that.
>>>
>>> Chris
>>>
>>>
>>> Neil wrote:
>>>
>>>> Chris Ludwig <chrisl@adkproaudio.com> wrote:
>>>>
>>>>
>>>>> HI Lamont,
>>>>> All that and still the worst support and worst warranty in the business.
>>>>>
>>>>>
>>>> What's that... they give you a "waiver warranty"?
>>>> (meaning, the warranty's good for as long as you can see the
>>>> salesman waving in your rear-view mirror as you're driving
>>>> away from the store).
>>>>
>>>> :)
>>>>
>>>>
>>> --
>>> Chris Ludwig
>>> ADK
>>> chrisl@adkproaudio.com <mailto:chrisl@adkproaudio.com>
>>> www.adkproaudio.com <http://www.adkproaudio.com/>
>>> (859) 635-5762
>>>
>>
>>
>
>--
>Chris Ludwig
>ADK
>chrisl@adkproaudio.com <mailto:chrisl@adkproaudio.com>
>www.adkproaudio.com <http://www.adkproaudio.com/>
>(859) 635-5762
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| Re: Nice new Motus 828 mk III Interface.. [message #96260 is a reply to message #96245] |
Sun, 24 February 2008 06:48 |
Kim W
Messages: 165
Registered: July 2006
|
Senior Member |
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Yep, Lotsa stuff sucks!
Gotta tell you guys about one of my Behringer experiences.
I'll just copy/paste from here:
Summary: 240v AC shock hazard.
Product Level 1: BCA2000 B-CONTROL AUDIO
Category Level 1: Operational Tech Support / Post-Sales
Date Created: 05/08/2007 01.18 AM
Last Updated: 05/08/2007 01.18 AM
Status: Unresolved
Software version:
Serial number:
Discussion Thread
------------------------------------------------------------ ---
Customer (Kim Webster) - 05/08/2007 01.18 AM
Greetings.
I purchased this unit a couple of years ago with a specific use in
mind, which never eventuated.
Hence, it has been sitting on a shelf until now. (Warranty has
expired).
I decided to donate it to a friend, for use with his laptop,
but figured I should test it first.
I powered up the unit, (unconnected to any external equipment), and received
a fairly hefty shock
when touching the rear panel audio sockets.
I powered down, then took my trusty multi-meter out of the cupboard.
(I am an ex- Defence technician).
Sure enough, I measured anywhere between 50-240 VAC relative to mains
ground, depending on which rear-panel socket I tested.
Figuring I had no comeback as far as warranty goes, I decided to open
the unit to investigate further.
I found that the unit employs a switch-mode power supply to power the
circuitry.
Given the amount of exposed steel in the construction of this unit,
coupled with the fact that it does employ a switch-mode power supply,
(mounted on the main circuit board, alongside the audio/digital circuitry),
should not this unit have a 3 pin plug, with mains earth tied to the
chassis????
Where do I go from here? Modify your design and incorporate a grounded
3-pin power cord?, or throw the unit in the bin?? Any enlightenment at
this point would be appreciated.
Regards,
Kim Webster.
THE REPLY!!!!:
Hi Kim,
I have been thinking for a number of days exactly what to repsond with. I
have decided some facts.
The BCA2000 is not our finest work. It was the first audio interface we did.
The product is now discontinued and only some what supported.
The unit can be repaired and even modified for earth pin if you like it althoght
it is not neccessary. Shock out the back does not get reported very often.
Even if you went to all that trouble with the huge amount of intel chipsets
and mainboards coming out for computers there is no promise the OS will detech
the device.
I hope there is something helpful there but to be honest an axe down the
center so no body gets hurt from it is the direction I would take.
Regards,
Behringer Support.
How can a company release a product with so much promise, yet be
riddled with fundamental design flaws??
"alex plasko" <alex.plasko@snet.net> wrote:
>Lets face it . everything sucks!
>"John" <no@no.com> wrote in message news:47c01c3c$1@linux...
>>
>> Behringers brother ?
>
>
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| Re: Nice new Motus 828 mk III Interface.. [message #96264 is a reply to message #96260] |
Sun, 24 February 2008 10:49 |
Aaron Allen
Messages: 1988
Registered: May 2008
|
Senior Member |
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Hey, Deej had one of these didn't he, and a realllly bad experience to
accompany it.
I have to give them credit for letting you know you probably oughta just put
a bullet (or50) through it and save some other sap the trouble.
AA
"Kim W." <no@way.com> wrote in message news:47c175c2$1@linux...
>
> Yep, Lotsa stuff sucks!
> Gotta tell you guys about one of my Behringer experiences.
> I'll just copy/paste from here:
>
>
> Summary: 240v AC shock hazard.
> Product Level 1: BCA2000 B-CONTROL AUDIO
> Category Level 1: Operational Tech Support / Post-Sales
> Date Created: 05/08/2007 01.18 AM
> Last Updated: 05/08/2007 01.18 AM
> Status: Unresolved
> Software version:
> Serial number:
>
>
> Discussion Thread
> ------------------------------------------------------------ ---
> Customer (Kim Webster) - 05/08/2007 01.18 AM
> Greetings.
> I purchased this unit a couple of years ago with a specific use in
> mind, which never eventuated.
> Hence, it has been sitting on a shelf until now. (Warranty has
> expired).
> I decided to donate it to a friend, for use with his laptop,
> but figured I should test it first.
>
> I powered up the unit, (unconnected to any external equipment), and
> received
> a fairly hefty shock
> when touching the rear panel audio sockets.
>
> I powered down, then took my trusty multi-meter out of the cupboard.
> (I am an ex- Defence technician).
> Sure enough, I measured anywhere between 50-240 VAC relative to mains
> ground, depending on which rear-panel socket I tested.
> Figuring I had no comeback as far as warranty goes, I decided to open
> the unit to investigate further.
> I found that the unit employs a switch-mode power supply to power the
> circuitry.
> Given the amount of exposed steel in the construction of this unit,
> coupled with the fact that it does employ a switch-mode power supply,
> (mounted on the main circuit board, alongside the audio/digital
> circuitry),
> should not this unit have a 3 pin plug, with mains earth tied to the
> chassis????
>
> Where do I go from here? Modify your design and incorporate a grounded
> 3-pin power cord?, or throw the unit in the bin?? Any enlightenment at
> this point would be appreciated.
>
> Regards,
> Kim Webster.
>
> THE REPLY!!!!:
>
> Hi Kim,
>
> I have been thinking for a number of days exactly what to repsond with. I
> have decided some facts.
>
> The BCA2000 is not our finest work. It was the first audio interface we
> did.
> The product is now discontinued and only some what supported.
>
> The unit can be repaired and even modified for earth pin if you like it
> althoght
> it is not neccessary. Shock out the back does not get reported very often.
> Even if you went to all that trouble with the huge amount of intel
> chipsets
> and mainboards coming out for computers there is no promise the OS will
> detech
> the device.
>
> I hope there is something helpful there but to be honest an axe down the
> center so no body gets hurt from it is the direction I would take.
>
> Regards,
>
> Behringer Support.
>
> How can a company release a product with so much promise, yet be
> riddled with fundamental design flaws??
>
>
>
>
>
>
>
> "alex plasko" <alex.plasko@snet.net> wrote:
>>Lets face it . everything sucks!
>>"John" <no@no.com> wrote in message news:47c01c3c$1@linux...
>>>
>>> Behringers brother ?
>>
>>
>
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| Re: Nice new Motus 828 mk III Interface.. [message #96441 is a reply to message #96260] |
Sat, 01 March 2008 09:14 |
Edna Sloan
Messages: 304
Registered: October 2005
|
Senior Member |
|
|
Ha Ha Ha! Gotta luv em!!
"Kim W." <no@way.com> wrote in message news:47c175c2$1@linux...
>
> Yep, Lotsa stuff sucks!
> Gotta tell you guys about one of my Behringer experiences.
> I'll just copy/paste from here:
>
>
> Summary: 240v AC shock hazard.
> Product Level 1: BCA2000 B-CONTROL AUDIO
> Category Level 1: Operational Tech Support / Post-Sales
> Date Created: 05/08/2007 01.18 AM
> Last Updated: 05/08/2007 01.18 AM
> Status: Unresolved
> Software version:
> Serial number:
>
>
> Discussion Thread
> ------------------------------------------------------------ ---
> Customer (Kim Webster) - 05/08/2007 01.18 AM
> Greetings.
> I purchased this unit a couple of years ago with a specific use in
> mind, which never eventuated.
> Hence, it has been sitting on a shelf until now. (Warranty has
> expired).
> I decided to donate it to a friend, for use with his laptop,
> but figured I should test it first.
>
> I powered up the unit, (unconnected to any external equipment), and
> received
> a fairly hefty shock
> when touching the rear panel audio sockets.
>
> I powered down, then took my trusty multi-meter out of the cupboard.
> (I am an ex- Defence technician).
> Sure enough, I measured anywhere between 50-240 VAC relative to mains
> ground, depending on which rear-panel socket I tested.
> Figuring I had no comeback as far as warranty goes, I decided to open
> the unit to investigate further.
> I found that the unit employs a switch-mode power supply to power the
> circuitry.
> Given the amount of exposed steel in the construction of this unit,
> coupled with the fact that it does employ a switch-mode power supply,
> (mounted on the main circuit board, alongside the audio/digital
> circuitry),
> should not this unit have a 3 pin plug, with mains earth tied to the
> chassis????
>
> Where do I go from here? Modify your design and incorporate a grounded
> 3-pin power cord?, or throw the unit in the bin?? Any enlightenment at
> this point would be appreciated.
>
> Regards,
> Kim Webster.
>
> THE REPLY!!!!:
>
> Hi Kim,
>
> I have been thinking for a number of days exactly what to repsond with. I
> have decided some facts.
>
> The BCA2000 is not our finest work. It was the first audio interface we
> did.
> The product is now discontinued and only some what supported.
>
> The unit can be repaired and even modified for earth pin if you like it
> althoght
> it is not neccessary. Shock out the back does not get reported very often.
> Even if you went to all that trouble with the huge amount of intel
> chipsets
> and mainboards coming out for computers there is no promise the OS will
> detech
> the device.
>
> I hope there is something helpful there but to be honest an axe down the
> center so no body gets hurt from it is the direction I would take.
>
> Regards,
>
> Behringer Support.
>
> How can a company release a product with so much promise, yet be
> riddled with fundamental design flaws??
>
>
>
>
>
>
>
> "alex plasko" <alex.plasko@snet.net> wrote:
>>Lets face it . everything sucks!
>>"John" <no@no.com> wrote in message news:47c01c3c$1@linux...
>>>
>>> Behringers brother ?
>>
>>
>
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