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| Native Instruments makes PACE easy to deal with...! [message #81487] |
Wed, 14 March 2007 09:19  |
Doug Wellington
Messages: 251
Registered: June 2005
Location: Tucson, AZ, USA
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<rant>
I bought a copy of Native Instruments Electronic Instruments 2XT recently
and have tried to install and register it twice now. Each time, I've gotten
a threatening message telling me that I have an Invalid System ID and that
all my information is being forwarded to the NI webmaster for review. The
first time that happened, I sent an email to the NI tech support people.
The response was to do a "clean uninstall" and reinstall. Did that, with
the exact same result, so I've had to send in another email. It's been a
while since I've installed an NI product, but now my memories are flooding
back...
Does anyone else hate the Native Instruments registration process as much as
I do?
</rant>
Doug ("...give me dongles or give me death...")
http://www.parisfaqs.com
http://www.parisfaqs.com
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| Re: Native Instruments makes PACE easy to deal with...! [message #81494 is a reply to message #81487] |
Wed, 14 March 2007 10:06  |
Deej [4]
Messages: 1292
Registered: January 2007
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Senior Member |
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I just installed Bandstand, GPO and B4II on a new system with nary a
whimper. I have never gotten an invalid system ID message......but, the NI
products can only be authorized for two machines. If you are installing on a
new machine and you already have used your two authorizations, you can
de-authorize one or both of them.....but this is permanent. If you have
de-authorized your NI app for the machine you are trying to install it on,
you're going to have problems........and of course, when you went the
deauthorization window to perform this process initially, you were greeted
with numbers, not a name that would identify which machine you had
authorized the software for, so it's pretty easy to screw the pooch if you
deauthorize the wrong machine because you can never reload the software on
it again..............neat, huh?
..
"Doug Wellington" <doug@parisfaqs.com> wrote in message
news:45f820b9$1@linux...
> <rant>
> I bought a copy of Native Instruments Electronic Instruments 2XT recently
> and have tried to install and register it twice now. Each time, I've
> gotten a threatening message telling me that I have an Invalid System ID
> and that all my information is being forwarded to the NI webmaster for
> review. The first time that happened, I sent an email to the NI tech
> support people. The response was to do a "clean uninstall" and reinstall.
> Did that, with the exact same result, so I've had to send in another
> email. It's been a while since I've installed an NI product, but now my
> memories are flooding back...
>
> Does anyone else hate the Native Instruments registration process as much
> as I do?
> </rant>
>
> Doug ("...give me dongles or give me death...")
>
> http://www.parisfaqs.com
>
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| Re: Native Instruments makes PACE easy to deal with...! [message #81508 is a reply to message #81494] |
Wed, 14 March 2007 15:01 |
Doug Wellington
Messages: 251
Registered: June 2005
Location: Tucson, AZ, USA
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Senior Member |
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"DJ" <www.aarrrrggghhh!!!.com> wrote in message news:45f82b95$1@linux...
>I just installed Bandstand, GPO and B4II on a new system with nary a
>whimper. I have never gotten an invalid system ID message......but, the NI
>products can only be authorized for two machines.
This is my first install of this package... And I already had GPO installed
on this same computer...
> If you have de-authorized your NI app for the machine you are trying to
> install it on, you're going to have problems........and of course, when
> you went the deauthorization window to perform this process initially, you
> were greeted with numbers, not a name that would identify which machine
> you had authorized the software for, so it's pretty easy to screw the
> pooch if you deauthorize the wrong machine because you can never reload
> the software on it again..............neat, huh?
Priceless... Sigh...
Doug
http://www.parisfaqs.com
http://www.parisfaqs.com
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| Re: Native Instruments makes PACE easy to deal with...! [message #81544 is a reply to message #81523] |
Thu, 15 March 2007 09:26 |
Doug Wellington
Messages: 251
Registered: June 2005
Location: Tucson, AZ, USA
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Senior Member |
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"TCB" <nobody@ishere.com> wrote in message news:45f8f7e6$1@linux...
> I run Komplete on my music laptop and audio machine and have never had any
> problems. Actually, for copy protection I _like_ the NI scheme because it
> will manage update downloads more or less for me.
I like that phrase "more or less"... ;-) What you're really saying is that
you like NI's Service Center app, which isn't just about copy protection,
right?
> Dongles can and do break as well.
Sure, everything breaks at some point or another. Sigh...
> Good luck, and as someone else said, just keep them on the phone until
> they
> fix it.
OK, well, turns out registration phone support is 24x7, so I stayed on hold
last night for 43 minutes until I got through. (What would I do without
unlimited cell phone minutes? Glad I got the speaker phone so I could share
the electronica with the whole family...) Turns out that the serial number
that was printed on the package was never entered into their database, so I
was never going to get that one registered without talking to them anyway...
[Lifts glass] Here's a toast to bogus error messages!
Doug
http://www.parisfaqs.com
http://www.parisfaqs.com
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| Re: Native Instruments makes PACE easy to deal with...! [message #81554 is a reply to message #81544] |
Thu, 15 March 2007 11:36 |
Deej [4]
Messages: 1292
Registered: January 2007
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Senior Member |
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Now send them a bill for two hours of your time and tell them if they don't
pay you you will finle a materialman's lien against them in your county. You
have the wait time documented on your cell phone and this was a
proven/admitted mistake that cost you money.
;o)
"Doug Wellington" <doug@parisfaqs.com> wrote in message
news:45f973bf$1@linux...
> "TCB" <nobody@ishere.com> wrote in message news:45f8f7e6$1@linux...
>> I run Komplete on my music laptop and audio machine and have never had
>> any
>> problems. Actually, for copy protection I _like_ the NI scheme because it
>> will manage update downloads more or less for me.
>
> I like that phrase "more or less"... ;-) What you're really saying is
> that you like NI's Service Center app, which isn't just about copy
> protection, right?
>
>> Dongles can and do break as well.
>
> Sure, everything breaks at some point or another. Sigh...
>
>> Good luck, and as someone else said, just keep them on the phone until
>> they
>> fix it.
>
> OK, well, turns out registration phone support is 24x7, so I stayed on
> hold last night for 43 minutes until I got through. (What would I do
> without unlimited cell phone minutes? Glad I got the speaker phone so I
> could share the electronica with the whole family...) Turns out that the
> serial number that was printed on the package was never entered into their
> database, so I was never going to get that one registered without talking
> to them anyway...
>
> [Lifts glass] Here's a toast to bogus error messages!
>
> Doug
>
> http://www.parisfaqs.com
>
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| Re: Native Instruments makes PACE easy to deal with...! [message #81579 is a reply to message #81544] |
Thu, 15 March 2007 21:16 |
TCB
Messages: 1261
Registered: July 2007
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Senior Member |
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Glad you're all sorted, Doug. And yes, I meant the 'service center' app. The
only automatic updating I _really_ trust is apt-get but the NI one is better
than average.
TCB
"Doug Wellington" <doug@parisfaqs.com> wrote:
>"TCB" <nobody@ishere.com> wrote in message news:45f8f7e6$1@linux...
>> I run Komplete on my music laptop and audio machine and have never had
any
>> problems. Actually, for copy protection I _like_ the NI scheme because
it
>> will manage update downloads more or less for me.
>
>I like that phrase "more or less"... ;-) What you're really saying is
that
>you like NI's Service Center app, which isn't just about copy protection,
>right?
>
>> Dongles can and do break as well.
>
>Sure, everything breaks at some point or another. Sigh...
>
>> Good luck, and as someone else said, just keep them on the phone until
>> they
>> fix it.
>
>OK, well, turns out registration phone support is 24x7, so I stayed on hold
>last night for 43 minutes until I got through. (What would I do without
>unlimited cell phone minutes? Glad I got the speaker phone so I could share
>the electronica with the whole family...) Turns out that the serial number
>that was printed on the package was never entered into their database, so
I
>was never going to get that one registered without talking to them anyway...
>
>[Lifts glass] Here's a toast to bogus error messages!
>
>Doug
>
>http://www.parisfaqs.com
>
>
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